HUSSEIN's CV
HUSSEIN OMAR DAOUD NAZEM HASSAN
PROFESSIONAL PROFILE
Profile summary
Customer Service Executive with 4 years of experience across 3 organizations in the UAE. Skilled in client relationship management, customer support operations, and compliance documentation within the banking and service sectors. Background includes managing daily inbound communications and customer databases while maintaining quality standards. Committed to delivering reliable support and meeting operational targets in fast-paced environments.
Career highlights
Customer Support: Managed 100+ daily inbound and outbound calls alongside 200+ customer emails and 80+ chatbot interactions while maintaining quality standards.
Operations Coordination: Awarded Best Support Officer of the Year 2025 after consistently meeting quality and performance targets across communication channels.
Sales Execution: Conducted outbound telesales calls for marketing campaigns and updated customer information records within the CRM system.
Key skills
Professional experience
Manages customer support operations, overseeing daily inbound and outbound communication channels, digital correspondence platforms, and interdepartmental request coordination. Focuses on maintaining regulatory compliance, handling escalated queries, and upholding service standards across phone, email, and automated chat systems.
- Manages 100+ daily inbound and outbound calls, providing professional support and resolving customer enquiries efficiently.
- Handles 200+ customer emails and 80+ chatbot interactions daily after transitioning to mailbox and chatbot support while maintaining accuracy and response standards.
- Coordinates with internal departments to resolve complex requests and ensure timely service delivery.
- Maintains detailed client records and documents all interactions in compliance with company policies and regulatory requirements.
- Awarded Best Support Officer of the Year 2025 after consistently meeting quality and performance targets.
Coordinated event staff by assigning work locations, managing break schedules, and organizing shift allocations to support day-to-day event operations.
- Welcomed visitors and provided information regarding festival activities and event services.
- Assisted guests throughout the event to maintain a positive and professional visitor experience.
Executed outbound telephone sales operations, informing customers about promotions and marketing campaigns while managing client communication and database accuracy within internal systems.
- Conducted outbound telesales calls to inform customers about company offers, promotions, and marketing campaigns while explaining products and services clearly.
- Maintained accurate customer information and updated records within the CRM system while responding to customer enquiries.
- Contributed to campaign objectives through effective communication and customer engagement.
Education
- Ukraine
- 2019 – 2023
- UAE
- 2016 – 2017
- Honor Roll Graduate 2017
Certifications
Languages
Arabic · Professional
English · Fluent